Club Med re-orienting staff to older clientele looking to be pampered

Club Med is remaking itself as an upscale resort chain, and that means a new emphasis on employee training, with managers taking a lead role in skill-building and rewarded on how their staff performs. Club Med’s Howard McCarley oversees human resources for North America and the Caribbean Howard McCarley, director of human resources for Club…

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Danone provides Latin America with great latitude as means to grow rapidly

Danone’s Hernan Valcarce surprised some HR directors by indicating the company’s desire to work with unions. With its Latin American business growing at double-digit rates yearly, French food and beverage group Danone offers a case study in how to hire and promote staff and organize expanding operations. It generally leaves control up to managers in…

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HR directors eyeing costs, benefits associated with ex-pats

LAN Airline’s Deborah Hernandez led the discussion of issues related to ex-pats. Managing expatriates in a global company brings challenges large and small, from whether to guarantee them a position when they return home to whether to pay for their nanny to join them abroad. At LAN airlines, the company offers tax counseling, relocation services,…

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Microsoft Latin America tries to offer flexibility for work-life balance

Microsoft’s Emre Memecan talked about the company’s efforts to help with work-life balance It’s no easy task for companies to encourage work-life balance for their employees: Different people define balance in separate ways. Perceptions of balance vary by country and region. And policies may differ for staff with tasks that can be done from outside…

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Burger King HR director Acosta has whopper of job keeping execs happy

Lazaro Acosta is the director of Human Resources for Burger King’s Latin America operations Making a Whopper may be similar around the world, but staffing across borders is no routine task. Burger King, like most multinationals, grapples with relocating managers and their families, language issues, differing expectations on compensation and even questions about which car…

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Baxter puts 3-year effort into greater inclusion

Baxter’s Paulo Bolgar is leading a 3-year inclusion project for Baxter Latin America How can a company bring in diverse people and get them to work together effectively? Paulo Bolgar shared Baxter Latin America’s experience in developing “inclusion” at the 2010 kickoff of WorldCity’s HR Connections series, a breakfast meeting attended by more than two…

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AA’s Carlos Hernandez joins WorldCity advisory board

American Airlines’ Carlos Hernandez will work with fellow board members Zulay Ciffoni of Canon and Laura Quevedo of Diageo WorldCity announced today that is has appointed Ameriacn Airlines’ Carlos Hernandez to serve as one of the first three members of HR Connections Advisory Board. At the same time, WorldCity accounced it has appointed two other…

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Western Union LatAm flex-time pilot a success

HR Director Sara Baker “Flex programs” where employees can work from home can work well but do your homework before jumping in, according to Sara Baker, Human Resources director at Western Union, Latin America. Baker was the featured speaker at WorldCity’s HR Connections event on March 11 and spoke about the pilot program that Western…

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